Refund policy

Returns Policy
Please choose your purchases carefully as we do not provide a refund if you have changed your mind. For online transactions, we recommend that you check items thoroughly before completing your purchase.

If goods are faulty, we will meet our obligations under the Consumer Guarantees Act but proof of purchase is required. Please get in touch with us as soon as possible and we will work with you to arrange a replacement or credit. Faulty items must be reported within 48 hours of delivery. Please email us at sales@arohadecor.co.nz to begin the process.

If faulty or incorrect goods has been sent to you freight charges will not be borne by you if you are located within New Zealand (North & South Island). If you are located outside New Zealand (North & South Island) and you wish to return faulty goods to us (for repair or otherwise), then, to the fullest extent permitted by law, you will be responsible for the freight and handling charges associated with: (a) returning the goods to us; and (b) delivering any repaired or replacement goods back to you. We will advise you of the freight and handling costs associated with returning repaired or replacement goods to us in such circumstances and the repaired or replacement goods will not be sent to you until you have confirmed that you will pay the freight and handling costs.

Our standard right of return or exchange is subject to the following conditions:

  • The product must be returned in a re-saleable condition. This includes all original tags attached in the original packaging (if any). The item must be in the same condition as when it was originally sold.
  • The shipping and handling costs are not refundable. If you are exchanging for an item, which you paid for shipping on, your shipping fees will not be refunded. Additionally, if the requested exchange item has shipping fees, you will be responsible for those as well.
  • In the event that the exchanged product is of less value than the originally purchased item, a store credit will be issued for the remaining value.
  • Any product/item purchased on sale or an end of line item cannot be returned.