Privacy policy

Last updated: January 15, 2025

What is this Privacy Policy about?

This Privacy Policy describes how Aroha Decor (Aroha Decor Limited) (‘we’, ‘us’, and ‘our’) will treat the personal information that we collect about you through your use of our website, social media channels, and other communications with us. This Privacy Policy applies to all interactions with us, subject to a more situation-specific policy or disclosure by us.

This Privacy Policy explains how we collect, hold, use, and disclose your personal information, how you can access and correct your personal information, and what to do if you have a complaint.

Collection of Personal Information

What kinds of personal information do we collect and hold?

We may collect and hold personal information including names, contact details, property details, and other information you voluntarily provide to us or that we collect during our interactions to perform our business functions and activities.

How do we collect and hold personal information?

We generally collect personal information directly from you. This may happen when you:

  • Make inquiries about us, our products, or contact us for any other reason;
  • Engage with us on our social media channels by posting, liking, or following;
  • Register or interact on our website;
  • Participate in events, competitions, promotions, or surveys;
  • Subscribe to our newsletters or fill out forms.

We may also collect information through cookies, click tracking, or log files on our website (detailed below). Information collected will either be made clear from the context or explicitly stated at the time of collection.

What happens if you do not provide your personal information?

If you choose not to provide certain personal information, we may not be able to respond to your inquiries, process your requests, or provide you with the services or information you need.

Why do we collect, use, hold, and disclose your personal information?

We collect, use, hold, and disclose personal information to:

  • Provide details on our products and services;
  • Record and process transactions, including warranties and guarantees;
  • Improve our offerings through tailored communications, surveys, and market research;
  • Verify your identity for website usage;
  • Send you information about our business, services, and promotions;
  • Fulfill any other purpose disclosed to you at the time of collection.

Cookies and Web Tracking Systems

We use cookies and other tracking systems to improve your browsing experience. Cookies are small files stored on your device that collect information such as your IP address, browser type, and pages visited. While cookies do not identify you personally, they help us analyze website usage and enhance our services.

You can disable cookies in your browser settings, but some website features may not function as intended.

Collection from Third Parties

In some cases, we may collect your personal information from third parties such as property listing websites or publicly available resources. We rely on these third parties to obtain your consent before sharing your information with us.

Disclosure of Personal Information

We may disclose your personal information to:

  • Related companies and affiliates;
  • Third-party service providers (e.g., delivery companies, IT providers, and marketing agencies);
  • Professional service firms (e.g., legal or accounting advisors);
  • Regulatory agencies as required by law; and
  • Other parties with your consent or as notified at the time of collection.

Overseas Disclosure

Personal information may be shared outside New Zealand, such as for data storage with trusted providers or between our group companies. While overseas, your information will remain subject to this Privacy Policy.

Electronic Communications

By providing your email or phone number, you consent to receive electronic messages from us, including newsletters, promotions, and updates. You can unsubscribe at any time by following the instructions in the communication.

Advertising and Third-Party Links

Our website and social media channels may contain links to third-party websites or advertisements. We are not responsible for the privacy practices of these external sites and recommend reviewing their policies before engaging with them.

Dealing with Us Anonymously

You can interact with us anonymously or use a pseudonym for general inquiries. However, providing personal information may be necessary for us to respond effectively or complete transactions.

Storage, Access, Correction, and Removal of Personal Information

Your personal information is collected and held by Aroha Decor at 14A Tawavale Cresent, Totora Vale, Auckland, 0629, New Zealand. Under the Privacy Act, you have the right to access and correct your personal information. To do so, contact our Privacy Officer at:

Email: Sales@arohadecor.co.nz
Address: Privacy Officer, Aroha Decor, 14A Tawavale Cresent, Totora Vale, Auckland, 0629

Proof of identity may be required before access is granted, and a reasonable fee may apply for complex requests. If your request is denied, you can seek a review or attach a statement to your records.

Business Transitions

In the event of a business sale or transition, your personal information may be transferred to the new owner to continue operations. It will remain subject to this Privacy Policy.

Complaints

If you have a complaint about a breach of the Privacy Act or our handling of your personal information, please contact us on sales@arohadecor.co.nz. We aim to resolve complaints within 30 days. If unsatisfied with our response, you can contact the Office of the Privacy Commissioner (OPC) for further assistance.

Amendments

We may update this Privacy Policy from time to time. Changes will be posted on our website and take effect immediately upon posting. Please review this policy regularly for updates.